Information to send immediately
- Site and contact: Company, suburb, access hours and responsible person.
- Equipment: Cold room, freezer room, display cabinet, ice machine, chiller or other equipment.
- Temperature: Current reading, normal setpoint and whether product is at risk.
- Alarm or symptoms: Controller code, tripping, icing, noise, water, fan or compressor condition.
- Photographs: Full equipment view, controller, model label and visible fault area.
Protect stock and people first
Follow the site’s food-safety, product-transfer and emergency procedures. Keep doors closed where appropriate and move temperature-sensitive stock to verified backup storage when required.
Do not work on live or pressurised equipment. Do not remove electrical covers, bypass safety controls, release refrigerant or attempt repairs without suitable training and authority.
What happens next
Topworks reviews the equipment type, location, access and fault information. We then confirm whether remote guidance, assessment, attendance or a specialist referral is appropriate.